Last Modified: April 17, 2026
By signing, you acknowledge that the fees described in this Agreement, including but not limited to late fees, rescheduling fees, missed appointment fees, restocking fees, and other service-related charges, represent a reasonable estimate of the administrative and operational costs incurred by ROOMO and are not a penalty.
1. ACCEPTANCE OF AGREEMENT
This Furniture Rental Agreement with Purchase Option (this “Agreement”) is by and between ROOMO LLC (hereinafter referred to as “ROOMO,” “we,” “us,” or “our”) and you. For purposes of these Terms, “you” and “your” mean you as the user and customer. If you use the Services on behalf of a company or other entity, “you” includes that entity, and you represent and warrant that (a) you are an authorized representative with authority to bind that entity, and (b) you agree to this Agreement on its behalf.
Your electronic acceptance has the same legal force and effect as a handwritten signature. You agree not to challenge the validity or enforceability of this Agreement on the basis that it was electronically accepted or transmitted.
For purposes of this Agreement:
“Furniture” means all furniture, decor, accessories, and other items provided by ROOMO under your order.
“Selected Configuration” means the final combination of Furniture and any ROOMO-approved optional exclusions selected for your order, as confirmed by ROOMO at or before delivery, or as otherwise approved by ROOMO in writing. Only exclusions expressly offered by ROOMO for a given set may be removed. Core furniture pieces may not be removed unless explicitly authorized by ROOMO in writing.
“Buyout Price” means the fixed purchase price shown for your Selected Configuration in your Order Summary, checkout, invoice, or other written confirmation provided by ROOMO.
2. Payment Authorization & Deposit
By clicking to accept, you agree to these terms and authorize ROOMO to automatically process all due fees and charges using any payment method on file, without additional written consent, to the fullest extent permitted by law. You agree that (a) we may store your payment methods, and (b) you have the legal right to use them.
The security deposit is equal to one month’s rental fee, unless otherwise stated by ROOMO in writing. All fees are payable in accordance with the payment terms in effect at the time they become due.
Unless otherwise stated by ROOMO in writing, any security deposit will be returned after pickup or applied after buyout, less any unpaid fees, charges for damage beyond ordinary wear and tear, or other amounts due under this Agreement.
3. Title
Until the applicable Buyout Price is paid in full and ROOMO confirms the transfer of ownership in writing, all Furniture remains the sole property of ROOMO LLC. You obtain no ownership rights in the Furniture unless and until such full payment and written confirmation occur.
Prior to any completed buyout, you may not:
assign, transfer, pledge, sell, or otherwise dispose of your rights under this Agreement or the Furniture;
sublet, lend, or allow any third party to use the Furniture except for ordinary residential use at the approved Location; or
represent to any person that you own the Furniture.
If you complete a valid buyout and ROOMO confirms the transfer of ownership in writing, ownership transfers only for the Furniture included in the Selected Configuration for which the Buyout Price was paid in full.
4. ID Verification
In limited circumstances, ROOMO may request identity verification prior to delivery where reasonably necessary for fraud prevention, payment authorization, account security, delivery coordination, or other risk-related reasons. Such verification may include a government-issued ID or other reasonable supporting documentation. Any information collected for verification purposes will be handled in accordance with ROOMO’s Privacy Policy and applicable law.
5. Appointments: Delivery; Pick-ups; Swaps; Service Calls
Delivery: We will deliver Furniture to the approved “Location” on the approved date. You or a designated individual age 18 or older must be present to receive and sign for delivery. If you are not present, your designated representative’s signature will bind you and your account to all agreements made during the appointment.
Delivery Hours: Delivery appointments are generally scheduled between 9:00 A.M. and 6:00 P.M. local time. We will do our best to accommodate specific requests, but no delivery window is guaranteed unless confirmed in writing.
Notice Period: You must notify us no fewer than two (2) business days in advance to change or cancel a delivery or pickup appointment. Missed Appointment Fee. Missed appointments may result in a fee of up to $300. This includes, but is not limited to, failure to satisfy COI requirements, failure to reserve an elevator, failure to provide access, or failure to have an authorized recipient present.
Force Majeure: We reserve the right to change delivery or pickup dates due to circumstances beyond our reasonable control, including but not limited to weather, traffic, labor disruption, inventory issues, or building access limitations.
Measurement & Restocking: You are responsible for ensuring that the Furniture will fit through all entryways, hallways, stairs, elevators, and into the intended room at the Location. If an item cannot be delivered because it does not fit, or due to your fault or building-related issues within your control, a restocking fee of $79 per item may apply.
Inspection: You are responsible for inspecting the Furniture upon delivery. You must notify us of any delivery-related damage or condition issue within three (3) days after delivery.
Furniture Condition: Gently used pieces are cleaned, structurally sound, and functional. Leather and fabric may show normal wear. Wood and stone may have light scratches or signs of prior use. Fabric items will arrive free of major stains and tears.
Delivery Fees: You are entitled to one (1) free delivery/assembly and one (1) free pickup in NYC for each initial order, unless otherwise stated. Additional appointments during an active term are subject to a $249 fee.
Swap Policy: Swaps are not permitted during an active term unless expressly approved by ROOMO in writing. Swaps may be offered in connection with an extension, subject to inventory availability, notice requirements, and any other conditions specified by ROOMO.
Outside NYC: For appointments outside NYC, additional fees may apply based on the distance from our warehouse and the logistics required.
Early Return During Initial 3 Days: If you return all or part of an order and notify us within the first three (3) days of the term, we will issue a refund of amounts paid, less a $300 pickup fee and any other applicable service charges.
Walk-Ups: If your building does not have an elevator and is higher than five (5) floors, you must notify us in advance. We reserve the right to approve or deny such deliveries in our sole discretion. Failure to notify us may result in a $250 rescheduling fee.
Elevator Issues: If the elevator is not functioning on the day of the appointment, we may reschedule the appointment.
6. Furniture Pickup; Pickup Fees
You must provide at least two (2) weeks’ advance notice if you want pickup at the expiration or termination of your term.
If you extend your initial term and ROOMO approves a swap, you may be entitled to one approved swap subject to inventory, scheduling, and the terms then in effect.
Before the end of your term, you may be offered one or more end-of-term options, including extension, approved swap, pickup/return, or purchase of your Selected Configuration for the applicable Buyout Price stated in your Order Summary or otherwise confirmed by ROOMO in writing.
If we are unable to communicate with you regarding end-of-term instructions, pickup scheduling, continued possession, or applicable charges, you authorize ROOMO, to the fullest extent permitted by law and after any required notice, to charge your payment method for amounts then due under this Agreement, including but not limited to unpaid rental fees, service fees, late fees, damage charges, pickup-related charges, or the applicable Buyout Price if you keep the Furniture beyond the permitted term without arranging another approved option.
Any such charges that are validly processed under this Agreement are final except where prohibited by law. ROOMO LLC reserves all legal rights and remedies to recover past-due balances, the Buyout Price, pickup costs, damage charges, attorney’s fees where recoverable, and any other sums due.
7. Furniture Care, Use and Location
Normal wear and tear is not charged. However, you must maintain the Furniture in good condition at your expense and use it in a careful manner.
You are responsible for any loss of or damage to the Furniture beyond ordinary wear and tear, including but not limited to damage caused by smoke, misuse, abuse, pet damage, excessive staining, burns, improper cleaning, unauthorized disassembly, or neglect.
Furniture is for personal residential use only. Commercial use, including but not limited to Airbnb, home staging, furnished corporate housing, event use, or other business purposes, requires ROOMO’s prior written consent.
You may not repair, alter, repaint, reupholster, disassemble, or relocate the Furniture without ROOMO’s prior written consent. Unauthorized relocation may result in a $250 fee, in addition to any other damages or costs incurred by ROOMO.
For support, contact hello@roomonyc.com.
8. Recurring Payments
Rental fees are charged every thirty (30) days unless otherwise stated by ROOMO. You are responsible for maintaining a valid payment method on file at all times.
If a payment fails, a seven (7) day grace period applies. If payment is not successfully made within that grace period, a $50 late fee may apply. Accounts that remain overdue beyond thirty (30) days may incur additional late fees, interest where permitted by law, service suspension, and collection efforts.
ROOMO reserves the right to suspend, restrict, or terminate accounts that are more than two (2) months past due.
Use of fraudulent or unauthorized payment methods will result in immediate termination of the Agreement and may result in additional legal action.
9. Lease Modification & Early Termination
9.1 Early Termination
If you cancel an active rental account or remove an item or set before the end of the agreed term, ROOMO may recalculate your charges based on the monthly tier corresponding to your actual rental duration and collect any difference between what you previously paid and what should have been paid at the applicable shorter-term rate. For terms of four (4) months or less, the full remaining balance for the agreed term must be paid upon early termination. In extraordinary circumstances or force majeure situations, please contact hello@roomonyc.com. ROOMO may, in its sole discretion, discuss alternative arrangements on a case-by-case basis.
9.2 Term Modifications
You may request a modification of your term length after the fourth (4th) month of your lease or rental term, subject to ROOMO approval. For 12-month terms, or extensions totaling 12 months, monthly rates remain fixed for further extensions unless ROOMO states otherwise in writing.
Every 12 months, ROOMO may provide one free delivery, assembly, and swap or pickup service, subject to availability and the policies then in effect.
9.3 Purchase Option / Buyout Option
You may elect to purchase your Selected Configuration at any time during an active rental term, subject to ROOMO approval and payment of the applicable Buyout Price in full.
Your Buyout Price is the fixed price shown for your Selected Configuration in your Order Summary, checkout, invoice, account page, or other written confirmation provided by ROOMO. For clarity, the Buyout Price applies to the final ROOMO-approved Selected Configuration you actually rent, including any expressly permitted exclusions, and not necessarily the original full set as initially displayed.
Only exclusions expressly offered by ROOMO for a given set may be removed from the Selected Configuration. Core furniture pieces may not be removed unless ROOMO expressly authorizes such removal in writing. Unless ROOMO expressly states otherwise in writing, the Buyout Price shown for your Selected Configuration remains available during your active rental term for that same Selected Configuration.
Until the Buyout Price is paid in full and ROOMO confirms the transfer of ownership in writing, the Furniture remains ROOMO’s property and all rental obligations continue to apply. Unless ROOMO expressly agrees otherwise in writing, buyout applies only to the then-current Selected Configuration associated with your active order.
10. Legal Terms
Risk of Loss: You bear all risk of loss of or damage to the Furniture from any cause, except to the extent caused directly by ROOMO’s gross negligence or willful misconduct, where such limitation is not prohibited by law.
Remedies: ROOMO reserves all legal and equitable remedies for any breach of this Agreement.
Indemnity: You agree to indemnify, defend, and hold harmless ROOMO from claims, liabilities, damages, losses, and expenses arising out of your use of the Furniture, your violation of this Agreement, or your negligence or misconduct, except to the extent caused by ROOMO’s gross negligence or willful misconduct.
Disclaimer: Except as expressly required by law, ROOMO makes no implied warranties, including any implied warranty of merchantability or fitness for a particular purpose.
Failure to Return Furniture: Intentional refusal to return Furniture or wrongful retention of Furniture may result in civil and, where applicable, criminal remedies.
Governing Law: This Agreement is governed by the laws of the State of New York, without regard to conflict of law rules.
Jury Trial Waiver: To the fullest extent permitted by law, you and ROOMO waive any right to a trial by jury in any dispute arising out of or relating to this Agreement.
Limitation of Liability: To the fullest extent permitted by law, ROOMO LLC’s liability arising out of or relating to this Agreement shall not exceed the total fees paid by you for the applicable furniture rental or order giving rise to the claim.